Return Policy

Return & Refund Policy

Last updated: [11/4/2025]

We want you to be happy with your purchase. If something isn’t right, the guidelines below explain how returns and replacements work.

1) 30-Day Money-Back Guarantee (Undamaged Items)

  • You may return undamaged products within 30 days of delivery for a full refund of the product price.

  • Return shipping is paid by the customer. Original shipping charges (if any) are non-refundable.

  • Items must be returned in their original condition (undamaged and complete). Use protective packaging and a trackable shipping method.

How to start a return:
Email [email protected] with your order number and the item you wish to return. We’ll reply with simple next steps and the return address.

2) Damaged or Defective Items (Within 30 Days)

If your order arrives damaged or defective, contact us within 30 days of delivery and we’ll make it right.

What to send:
Email [email protected] with:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the damage/defect and the packaging if applicable

Resolution:
After reviewing your email, we’ll send a replacement of equal value at no cost to you. In some cases, we may ask you to return the item; if we do, we’ll cover that return shipping.

3) What We Don’t Cover

  • Returns started after 30 days from delivery

  • Items not in original, undamaged condition (unless damaged in transit/defective)

  • Normal wear and tear, misuse, or accidental damage after delivery

4) Refund Method & Timing

  • Refunds are issued to the original payment method once the return is received and inspected.

  • Please allow 3–7 business days after we process the return for your bank or card issuer to post the refund.

5) Exchanges

Need a different item? Start a return as above, then place a new order. For damaged/defective items within 30 days, we’ll replace with a product of equal value.

6) Shipping Tips for Returns

  • Use the original packaging when possible.

  • Choose a trackable service and keep the receipt; we’re not responsible for returns lost in transit.

7) How to Contact Us

Questions or to start a return/claim:
Email: [email protected]
Subject line suggestion: “Return Request – Order #[your order number]” or “Damaged Item – Order #[your order number]”